TABLE OF CONTENTS
Account and User Access
Q. How do I add a new client?
A. To submit a new automotive client, refer to the article "New Automotive Client for DPD Access". For any other clients, inquire with clientservices@dpddata.com.
Q. How do I get a login to DPD Access?
A. To request a login, refer to the article "Set Up New DPD Access Users".
Q. Why can't I order?
A. Ordering permissions must be enabled for each agency, each client, each user and for each data source. Inquire with clientservices@dpddata.com if you are unable to order.
Data FAQs
Q. How do I know when the trigger data has been refreshed?
A. To receive a notification each morning when the triggers have loaded, refer to the "Agency Notifications" setting in the "Agency Admin" article.
Q. How do I know when the prescreen file will update?
A. The prescreen file is estimated around the 15th of each month. Inquire with clientservices@dpddata.com for this month's expected date.
Q. How long after I submit an order will it take to get the data?
A. Orders should be ready to download from the Agency Order History page within 5 minutes. Larger orders may take longer.
Q. Can I get a list of all available attributes in DPD Access?
A. Email clientservices@dpddata.com for a complete list of the available attributes.
Q. Can I limit how many attributes I can see in DPD Access?
A. Yes, you can designate which attributes are and are not visible for your agency. Email clientservices@dpddata.com with a request.
Error Messages
Q. Why is my count taking so long to load?
A. Depending on the size of your query and the action you are performing counts can take up to 15 minutes. The See Counts button will give you a faster result than the Analyze page. The Analyze page is storing data to allow you to sort the data in different views. You must be on the Analyze page in order to place the order.
Q. Why am I getting an error message?
A. If you are getting an error message, please take a screenshot and send it to clientervices@dpddata.com along with the project #.
Billing FAQs
Q. How do I make an online payment?
A. Refer to the article How to Make A Payment via Stripe for guidance on online payments.
Q. Where do I mail my payment?
A. You can mail checks to the office at 110 S. Johnson St, Suite 215, Woodstock, IL 60098.
Q. How do I find out my pricing?
A. If you need a copy of your pricing agreement, inquire with clientservices@dpddata.com.
Q. How do I know if an attribute has an additional charge?
A. Attributes with an additional charge will be listed in your pricing agreement. They will also be designated with an asterisk (*) in DPD Access.
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